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Sheffield Museums is seeking an experienced operations consultant to support the Head of Operations to review the current operating mode and support the development of a new operational delivery plan. 

The Operations team are responsible for the safe, secure, efficient and sustainable operation of multi-site buildings, facilities and services and for delivering a high quality, welcoming and informative visit for audiences.


We are seeking an experienced operations consultant who will support the Head of Operations to review current operations with a focus on operational procedures and day to day site management practices, staffing and supervision, team management and communication, customer service and visitor experience. 

The review should identify actions to improve support systems, embed and sustain good practice, foster clearer communication, and build a holistic, collaborative team culture. The consultant will bring critical analysis and challenge, as well as fresh insights and perspectives to highlight strengths, pinpoint areas for improvement, and recommend actions to support the team.

Knowledge and experience:

The consultant should demonstrate proven experience in: 

  • Leading and managing front of house teams within museums, heritage sites, or similar visitor-focused environments
  • Developing and implementing effective plans, policies, and procedures to support a high-quality front- of house service
  • Designing, implementing and managing staff rotas to optimise resources and service delivery.
  • Establishing and sustaining clear, effective communication channels within teams and across departments.
  • Leading and supporting change management initiatives to improve organisational effectiveness and staff engagement.
  • Managing projects, including programme planning, budgets and team coordination.

The consultant should be able to travel between all Sheffield Museums sites and attend meetings in person and online. 

Fee

We anticipate that this work will cost between £8,000-£10,000 and will be completed within 8 weeks of appointment, or by 31 January 2026. The fee includes expenses and excludes VAT.

Closing date

Monday 22 September 2025, 12 noon

For more information, download the full brief via the link below

You can view the following PDF documents using Adobe Acrobat – you can download it for free at the Adobe website

How to apply

Quotes and questions should be sent to:

Rob Hadfield, Head of Operations: rob.hadfield@sheffieldmuseums.org.uk